How we handle your quality records

Your records belong to you

We work from a copy of what you upload. Your originals stay with you. Everything you upload belongs to your company. We don’t sell it or share it, and we only use it to run the product for you.

Where your records are stored

Everything is stored in the United States. It’s encrypted when it leaves your computer and stays encrypted while it’s stored. We don’t connect to your computers or systems, and we never change anything on them.

Kept separate from other companies

Our software marks every record and file as belonging to your company and keeps it separate. The database has its own safeguards on top of that. No other customer can get to your records.

Who can see your records

Only people you invite. No one at Agentum opens your records in the product unless you give us access. You do that from a support request. Access lasts seven days, and you can cancel it at any time. Each support session we open shows up in your activity log as “Agentum support.” The activity log also records every sign-in and every change. It keeps a year of history, and you can download it.

How we use AI

To read and search your records, our software uses an AI model run in the United States. Your records aren’t used to train that model and aren’t shared with the company that makes it. We don’t use your records to train anything of our own, either. None of your part numbers, names, or file contents go into improving the product.

Deleting everything

You can delete everything yourself. Go to Settings and choose Delete everything. That removes every file, record, and report we hold for your company, and you get a receipt listing what was removed. Copies in our automatic backups are deleted on a fixed schedule. Your original files stay with you the whole time.

What we log

Our systems record every change to their settings and every time your stored files are read or changed. The product doesn’t use any outside tracking, analytics, or advertising tools.

What we won’t promise

We won’t tell you that no one could ever break in. No company can honestly promise that. What we can tell you is what’s encrypted, what’s logged, who can see what, and how to get your records back.

Available on request, under NDA

We share these details under a standard nondisclosure agreement, or under yours:

• Our hosting provider and data center location
• Which AI model we use and who runs it
• How the software improves over time
• How long we keep backups and logs